BSA Compliance Customer Service Rep - MUST HAVE BANKING EXPERIENCE
Company Profile:
Founded on March 1, 2001, the Community Bank of Santa Maria has 2 branch offices in Santa Maria and is a full-service retail bank, offering traditional banking products to members of our community. We take pride in our staff and provide a working environment that promotes professional and personal growth, while allowing our leadership team to engage in hand-on management of his/her departments and not just policy implementation specialists. As such, this approach has resulted in decades long longevity within the bank of our employees.
Job Summary:
Reporting to the Bank Secrecy Act Officer, the BSA Customer Service Representative (CSR) will support the bank’s BSA/AML compliance efforts. The ideal candidate will be familiar with the Bank Secrecy Act and related Anti-Money Laundering laws and will adhere to and follow related policies and procedures.
Duties / Responsibilities:
Provide support for branch staff by addressing inquiries and concerns;
Monitor and investigate suspicious activities:
Review and analyze daily transactions for potential suspicious activity;
Investigate alerts generated through AML monitoring software;
Conduct case investigations, document findings and escalate to the BSA Officer, if warranted.
Regulatory Reporting:
Prepare accurate and timely Currency Transaction Reports (CTRs);
Assist in the compliance of 314(a) responsibilities.
Customer Due Diligence:
Perform Customer Due Diligence and Customer Identification Program (CIP) reviews on new and existing customers;
Conduct Enhanced Due Diligence (EDD) reviews of high-risk customers;
Assist in annual reviews of exempt and other high-risk customers.
OFAC Compliance:
Monitor potential OFAC matches and take appropriate action to escalate, when necessary;
Review and disposition potential matches to FinCEN 314(a) suspects.
Risk Management:
Assist with gathering information for Money Laundering Risk (MLR) reporting;
Ensure BSA files remain current, accurate and well-documented.
Training and Support:
Participate in ongoing training to maintain current knowledge of BSA/AML and OFAC regulatory requirements.
Provide guidance and training to front-line banking staff on BSA-related matters.
Compliance Program Support:
Support BSA Officer in maintaining compliance with the BSA, AML, OFAC and USA Patriot Act regulations.
Dispute Resolution/Red Flag of Identity Theft:
Accept and review incoming notifications from customers and staff of transactional disputes and identity theft incidents;
Complete required documentation, initiate error resolution and analyze instances of fraud, in compliance with associated regulations.
Qualifications:
High school diploma or GED;
At least 4 years of experience with banking operations, or BSA/AML compliance;
Understanding of BSA/AML regulations and compliance within the banking industry;
Understanding of Electronic Funds Transfer Act (Reg E) and related compliance requirements;
Familiarity with financial software and technology used in transaction monitoring;
Proficient MS Office suite experience, particularly Excel, Word, Adobe and Outlook; ability to learn new software applications quickly;
Exceptional oral and written communication and interpersonal skills;
Exemplary time management, organizational, problem-solving, attention to detail, high level of accuracy, multi-tasking, critical thinking, data analysis and customer service skills;
Ability to work effectively alone and within a team environment.
Compensation:
$20.00 - $28.00 per hour DOE, for this full-time, non-exempt position.
Benefits:
10 days of paid vacation annually accruing on start date during the 1st year of employment and increasing incrementally thereafter;
6 days of paid sick time annually, allotted on January 1 in a lump sum, with a carryover not to exceed 90 days;
Medical, dental, vision, life and disability insurance paid 100% for the employee; dependent coverage at employee’s cost and available through employee’s payroll deductions;
Simple IRA Plan, with up to 3% annual company match, not to exceed employee’s contributions;
11 paid public holidays annually.
Working Hours:
8:15AM – 5:15PM Monday – Thursday
8:15AM – 6:15PM - Friday
1 Saturday a month - 8:45AM – 12:15PM
Location:
Santa Maria, CA – onsite position