Company Profile:

Founded on March 1, 2001, the Community Bank of Santa Maria has 2 branch offices in Santa Maria and is a full-service retail bank, offering traditional banking products to members of our community.  We take pride in our staff and provide a working environment that promotes professional and personal growth, while allowing our leadership team to engage in hand-on management of his/her departments and not just policy implementation specialists.  As such, this approach has resulted in decades long longevity within the bank of our employees.

Job Summary:

Reporting to the Central Operations Officer, the Customer Service Representative will support the Operations Department in handling time-sensitive and back-end operations tasks completed daily.

Duties / Responsibilities:

Answer bookkeeping and other types of calls; provide relevant answers, or field to the appropriate person:

Provide general and technical support to customers and employees regarding the bank’s electronic banking products and services to include online banking, cash management, Bill Pay and ACH origination;

Process remote deposits and incoming/outgoing wires;

Other duties as assigned. 

Qualifications:

High school diploma or GED;

At least 2 years of experience within banking operations;

Proficient MS Office suite experience, particularly Excel, Word, and Outlook; ability to learn new software applications quickly;

Exceptional oral and written communication and interpersonal skills;

Exemplary time management, organizational, problem-solving, attention to detail, high level of accuracy, multi-tasking, critical thinking, data analysis and customer service skills;

Ability to work effectively alone and within a team environment.

Compensation:

$20.00 - $28.00 per hour DOE, for this full-time, non-exempt position. 

Benefits:

10  days of paid vacation annually accruing on start date during the 1^st year of employment and increasing incrementally thereafter;

6 days of paid sick time annually, allotted on January 1 in a lump sum, with a carryover not to exceed 90 days;

Medical, dental, vision, life and disability insurance paid 100% for the employee; dependent coverage at employee’s cost and available through employee’s payroll deductions;

Simple IRA Plan, with up to 3% annual company match, not to exceed employee’s contributions;

11 paid public holidays annually.

Working Hours:

8:15AM – 5:15PM Monday – Thursday

8:15AM – 6:15PM - Friday

1 Saturday a month - 8:45AM – 12:15PM  

Location:

Santa Maria, CA – onsite position