Job Summary:

The General Manager will be responsible for overseeing all aspects of the facility’s operations, ensuring a high level of guest satisfaction, while meeting and exceeding its financial goals. This role requires strong leadership skills, operational expertise and a passion for hospitality. The General Manager will work closely with staff, local vendors and guests to create a welcoming and enjoyable environment.

Duties / Responsibilities:

Operational Management:

Lead, motivate and manage a diverse team;

Open facility office promptly each morning; close in the evening;

Oversee daily operations of the facility, ensuring compliance with company policies and regulations;

Oversee daily operations of the facility, including processing reservations, check-in/out processes, guest services amenities, grounds and maintenance;

Monitor all facets of the facility, ensuring cleanliness and operational readiness; 

Walk / drive through the park twice daily to ensure that the grounds are clean, safe and orderly; Manage staff recruitment, training, scheduling, supervision and monitoring employee performance, to maintain high levels of service of the staff to include front desk, housekeeping, maintenance,  activities, amenities and retail operations on the site;  Develop and implement operational procedures to improve efficiency and guest satisfaction. 

Guest Experience:

Possess astute customer service skills and a passion for providing exceptional guest experiences;

Foster a welcoming environment for guests, ensuring their needs are met promptly and professionally; Address and rectify guest inquiries, complaints and suggestions in a timely manner;

Ensure that accommodation vacated by previous guests is cleaned and ready for new guests each time; Plan and coordinate facility events and activities to enhance guest engagement and enjoyment;

Ensure customer satisfaction by regularly seeking feedback, in an effort to continually improve the operation of the facility.

Financial Management:

Develop and implement strategies to optimize occupancy and revenue, such as pricing strategies and marketing campaigns;

Possess thorough understanding of financial management principles and the ability to effectively manage large scale revenues within a hospitality environment;

Prepare and manage annual budget, ensuring financial targets are met; Monitor expenditures and revenues, implementing cost-control measures, as needed; Analyze financial reports and make recommendations for improvements.

Strategic Planning:

Develop and implement long-term strategies for the facility’s growth and success, including capital improvement projects.

Marketing and Promotion:

Developand implement marketing strategies to attract new guests and repeat guests;Manage online presence and social media, responding to reviews and promotingevents.Collaborate with local businesses and organizations to enhance visibility andpartnerships.

Facility Maintenance:

Oversee the maintenance and cleanliness of the facility’s building, grounds, equipment and  amenities; Ensure safety protocols are enforced and that the park meets health and safety regulations in compliance with federal, state and local laws; Coordinate repairs and improvements to enhance guest comfort and experience. 

Communication:

Maintain clear communication with staff, guests, outside vendors, delivery services and others in furthering the facility’s vision and goals.  

Qualifications:

At least 5 years of successful experience managing a large-scale hospitality-related facility;

Bachelor’s Degree in Business Administration, Hospitality, or related field;

Proficiency with the MS Office suite of products, together with hospitality-related software applications (reservation systems, point-of-sale systems, etc.); ability to learn new software easily;

Proven successful experience with financial management, revenue generation, financial targets met and exceeded, budget preparation and adherence within a hospitality environment;

Knowledge of federal, state and local laws in connection with the hospitality industry;

Exceptional oral and written communication and interpersonal skills; 

Astute time management, attention to detail, accuracy, organizational, planning, effective multi-tasking, problem-solving, follow-through, customer service skills and ability to work to tight deadlines;

Ability to work effectively alone and within a collaborative team environment.   

Compensation:

$135K - $160K annual base salary (DOE), for this full-time, exempt position. 

Benefits:

Medical, vision, dental coverage paid 100% by employer for employee under the Bronze plan; buy-up options available to the Gold and Silver plans; dependent coverage available through employee’s payroll deductions;

Life and Long-term disability insurance coverage for employee;

401(K) with an annual company match up to 5%;

7 paid public holidays annually, plus 1 floating day;

80 hours of paid vacation time in years 1 – 5; rising thereafter, on an accrual basis;

40 hours of standard CA paid sick time, on an accrual basis. 

Working Hours:

8:00AM – 5:00PM, Monday – Friday; flexibility to work weekends, holidays and nights as needed. 

Location:

Pismo Beach, CA – onsite role