Company Profile: 

Medium-sized hospitality-related guest experience facility. 

Job Summary:

Reporting to the General Manager, the Operations Manager will manage the daily execution of the facility’s operations, administrative duties, ensuring smooth and efficient functionality of facility, oversee the facility’s logistics, analyze and devise continuous improvement initiatives, oversee guest satisfaction, efficient resource management, while carrying out the vision of the facility and implementing its compliance with company policies, federal, state and local laws. The ideal candidate will possess a blend of hospitality expertise, administrative skills and exceptional positive guest experience skills. 

Duties / Responsibilities: 

Execute daily facility management tasks to ensure smooth operation of the site;

Interact and provide excellent customer service for the guests; make reservations; receive and process payments, assist with check-in of guests and technical issues;

Ensure the facility is clean, well-maintained and health/safety standards are implemented and adhered to;

Assist General Manager in streamlining daily operational processes, implementing company policies,  workflows, employee performance management, organizational development, employee and facility compliance, employee relations, project implementation, continuous facility / guest experience improvement, grounds and overall site maintenance;

Assist General Manager in the preparation, monitoring, implementation and management of annual budgets and financial records;

Prepare various reports involving guest surveys, research, statistical data, analysis and administrative initiatives;

Supervise, schedule and coordinate activities of staff including Accounting Manager and support staff;

Resolve any issues or disputes that arise;

Inspect facilities regularly to determine maintenance needs;

Order supplies and equipment as necessary;

Promote facility through marketing efforts and community outreach;

Oversee security measures and emergency readiness plans. 

Qualifications: 

At least 4 years of proven successful experience in a hospitality-related operations management role;

Associate’s Degree in Business Administration, or Hospitality Management experience; Bachelor’s Degree preferred;

Strong leadership, supervisory and team management skills;

Experience with hospitality-related financial oversight;

Proficiency in the MS Office suite, together with hospitality-related software such as reservations management and point-of sale applications;

Experience in handling maintenance and operational tasks;

Knowledge of federal, state and local hospitality-related laws and regulations;

Basic knowledge of First Aid and CPR;

Exceptional oral and written communication and interpersonal skills; 

Astute time management, attention to detail, accuracy, organizational, planning, effective multi-tasking, problem-solving, follow-through, customer service skills and ability to work to tight deadlines;

Ability to work effectively alone and within a collaborative team environment.   

Compensation:

$90K - $110K annual base salary (DOE), for this full-time, exempt position.  

Benefits:

Medical, vision, dental coverage paid 100% by employer for employee under the Bronze plan; buy-up options available to the Gold and Silver plans; dependent coverage available through employee’s payroll deductions;

Life and Long-term disability insurance coverage for employee;

401(K) with an annual company match up to 5%;

7 paid public holidays annually, plus 1 floating day;

80 hours of paid vacation time in years 1 – 5; rising thereafter, on an accrual basis;

40 hours of standard CA paid sick time, on an accrual basis.  

Working Hours:

8:00AM – 5:00PM, Monday – Friday; flexibility to work weekends, holidays. Nights and irregular hours, as needed.  

Location:

Pismo Beach, CA – onsite role